Suggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager ( or call us on 01484 500921) and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception or via the link below. Leaving a negative review online rarely results in feedback that we can use to make improvements or learn from so please do contact us to see how we can make things better.

The CQC's #DeclareYourCare campaign encourages people to speak up about their experiences of care - both good and bad - which is essential for helping health and social care services learn and improve the quality of care. To give feedback to the CQC about your care you can use this link
declare your care


When you contact us with a written complaint we need to then request consent from the party to whom the complaint applies, which might be you or someone else if you are complaining on behalf of another. This consent enables us to investigate the complaint by speaking to members of our team, by accessing the medical record, by speaking to other agencies involved in your care, and also, our Indemnity Insurance Provider.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area, via the link on our home page or via the Friends & Family Test. See also our Patient Group area.

Complaints leaflet tri fold Aug 21

Friends & Family Test

If you need help and support to make a complaint, please contact CLOVERLEAF Kirklees Advocacy Service cloverleaf icon 

9 Wellington Rd, Dewsbury WF13 1AU or Telephone: 01924 438438



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